SENIOR MANAGEMENT IS INVOLVED IN MEMBER INTERACTIONS AT ALL CLIENTS
HEALTH CARE BENEFITS
Our intimate knowledge of the systems and products offered by the various Medical Schemes, Insurers and Administrators enable us to address challenges and problems confronting members and HR departments effectively and efficiently.As Independent Health Care advisors and administrators our services cover all areas to ensure we consistently deliver the highest level of management of your requirements and those of your members.
These include (but are not limited to) the following:
Overcome Your Health Care Challenges
Discover a better way.
INDIVIDUALIZED ATTENTION AND SUPPORT
to members through one-on-one consultations. Our personal service is ultimately focused on the wellbeing and peace of mind of your members.
HEALTH CARE BENEFITS
to optimize value to your members, using our holistic approach. This also includes providing appropriate benefits for uncovered employees.
DEDICATED CONSULTANTS AND ADMINISTRATORS
per client to provide you with focused employee support including the resolution of individual queries, assistance with claims and special requests.
Regular on-site client service visits ensures further interaction and coordination between your members, human resources and payroll departments.
SLA's AND PROACTIVE ADMINISTRATION
Drawing up of Service Levels Agreements where your specific requirements are documented. Monthly financial and membership reconciliation.
PROVIDING ADVICE AND ASSISTANCE
Advice and assistance with Medical Scheme options, transfers to employer groups and to individuals should they leave the employer group.
EDUCATION & ENGAGEMENT
Ensuring a higher level of understanding by employees is created and what their benefits mean to them through regular member education sessions
Annual roadshows to communicate scheme changes and the impact they may have on members the following year. This coincides with annual reassessments, feedback sessions to management and further advice on product offerings available
Arranging and managing scheme wellness days as, when and where these may be required.
We are contracted with 14 medical schemes, various short term insurers, occupational health providers as well as providers of wellness and employee assistance programs.
- Discovery Health
- LA Health
- Momentum Health
- Resolution Health
- Discovery Insure